Learn how to add or update the card on file and view and print invoices.
If you are using our in-house payment processor, Webconnex Payments, any donation and credit card processing fees will be deducted prior to the payout taking place, so a card on file is not necessary to capture these fees. But, if you are using a custom payment processor or if you are using any of the add-on features such as Communication Center, Text Messaging, etc, a card on file will be needed in order to bill for those items.
When you have a card on file, it will be billed once every 30 days for any outstanding charges.
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Add or Update Billing Information
From the Pages tab on the top main menu, hover your mouse over the Gear icon in the upper right corner of your account
Select Plans & Billing from the dropdown
Click the pencil icon to update billing (if you already have a card on file), or click Add Payment Method to add a new card on file
Enter your new billing information and click Save
View and Print Invoices
From the Pages screen, hover your mouse over the Gear icon in the top right corner
Select Invoices from the dropdown
Click the eye icon to the right of the invoice you wish to view
Click Print Invoice or just browse the details of the invoice displayed
Understand Your Invoice
Overview
This section will show the invoice number, the date the invoice was billed and the invoice amount
Invoice Details
The Invoice Details section will show the payment method used, whose card it was, the date range the invoice was for
It will also display your plan information, the date of the next invoice and GivingFuel company details
Billing Summary
The Billing Summary included in the invoice will show a breakdown of the fees charged based on the various features you might have utilized during that billing period. Items such the monthly cost for GivingFuel, monthly text messaging, any activation, communication center fees, etc
Fee Summary
If your organization is using a custom payment processor and paying the additional 1% custom payment processor fee, this section will show a breakdown of the fee by page.
Invoice Statuses
Completed - An invoice has been successfully paid
Declined - If the card on file declines, the invoice will have a Declined status. If the invoice is not successfully paid by the time the next month's invoice is run, the status will update to be Forwarded as the amount due will rollup to the next month's invoice total.
Forwarded - A invoice has the status of Forwarded when an invoice is declined, and the amount due is forwarded to the next month's invoice amount due. Forwarded invoices can appear multiple months in a row until the invoice is finally successfully paid.
Sample invoice page where an invoice was forwarded
Once a declined and forwarded invoice is finally paid, the details page of the invoice will show a hyperlink to the invoice where it was finally paid.
FAQs
What Happens when my Invoice Declines?
When your card on file declines, you will see a red Payment Declined banner at the top of your account. Please update your payment method banner at the top of your screen. We recommend doing this right away, as your account will become locked if the card on file is not updated.
