With this article, you’ll learn how to add or update the card on file for your account, as well as view and print invoices. When you have a card on file, it will automatically be billed every 30 days for any outstanding charges.
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Add or Update Billing Information
Hover your mouse over the Gear icon in the upper right corner
Select Plans & Billing from the dropdown
Click the pencil icon to update billing if you already have a card on file, or click Add Payment Method to add a new card on file
Enter your new billing information
Click Save
View and Print Invoices
Hover your mouse over the Gear icon in the upper right corner
Select Invoices from the dropdown
Click the eye icon to the right of the invoice you wish to view
Click Print Invoice or just browse the details of the invoice displayed
Understand Your Invoice
Overview
This overview section provides a summary of the invoice. Below is a description of the information displayed in this section:
Invoice Number: Unique invoice identifier for this billing period
Date the Invoice was Billed: Date the invoice was generated and billed
Report Period: Date range covered by this invoice
Invoice Amount: Total amount billed for this invoice
Charges
The Charges section of the invoice provides a breakdown of the fees charged for the various features used during the billing period. This includes items such as the monthly GivingFuel fee, text messaging fees, Email Center charges, and more. Here is a description of the fees that could appear in this section.
Recurring: This charge includes your monthly GivingFuel platform fee
Custom gateway fee: This additional 1% fee applies to all orders processed through third-party payment processors like Authorize.net, NMI, or Stripe. To avoid this fee, we recommend using our in-house payment processor, Webconnex Payments. Click here to learn how to add Webconnex Payments to your account
Monthly email automation fee: This fee includes the $9 monthly cost for using our Drip Campaign feature
Per email fee: This fee includes any Email Blasts, Drip Campaigns, Dynamic Emails, and Winback Emails you have sent during your invoice period
Text messaging activation and carrier registration fee: This fee includes the one-time fee for activating your SMS number
Monthly text messaging fee: This fee includes the monthly cost for using our SMS text messaging feature
Per text fee: This fee includes any Text Message blasts, Reminder Messages, and Dynamic Messages you have sent during your invoice period
Per custom domain per year: This fee includes the yearly Custom Domain fee for your GivingFuel account
Contact insights plan monthly fee: This fee includes the monthly cost for contact insights
Per enriched contact: This fee includes the $.10 fee for every enriched contact
Fee Summary
If your organization is using a custom payment processor and paying the additional 1% custom payment processor fee, this section will show a breakdown of the fee by page.
Invoice Totals
This section provides a summary of the net amount due on the invoice. It includes the total invoice charges, along with any credits or adjustments applied to the balance.
Invoice Details
The Invoice Details section will display the payment method used, the cardholder’s name, and the date range the invoice covers. This section will also include your plan information at the time of the invoice, the date of your next invoice, and GivingFuel company details.
Invoice Statuses
Completed - An invoice has been successfully paid
Declined - If the card on file declines, the invoice will have a Declined status. If the invoice is not successfully paid by the time the next month's invoice is run, the status will update to be Forwarded as the amount due will rollup to the next month's invoice total.
Forwarded - A invoice has the status of Forwarded when an invoice is declined, and the amount due is forwarded to the next month's invoice amount due. Forwarded invoices can appear multiple months in a row until the invoice is finally successfully paid.
Sample invoice page where an invoice was forwarded
Once a declined and forwarded invoice is finally paid, the details page of the invoice will show a hyperlink to the invoice where it was finally paid.
FAQs
What Happens when my Invoice Declines?
What Happens when my Invoice Declines?
When your card on file declines, you will see a red Payment Declined banner at the top of your account. Please update your payment method banner at the top of your screen. We recommend doing this right away, as your account will become locked if the card on file is not updated.
What permissions do I need to view invoices?
What permissions do I need to view invoices?
To view an invoice, you must be the account owner, an Admin, or have Billing Management - View permissions. If you don't have these permissions and need to view an invoice, contact an account administrator to request additional access.
Can I remove my card on file?
Can I remove my card on file?
GivingFuel requires a card on file to process any applicable fees. If you need to remove the current card, you can replace it with a new one. Click here to learn how to update the card on file for your GivingFuel account.
Can I pay for my invoices using a bank account instead of a credit card?
Can I pay for my invoices using a bank account instead of a credit card?
If you’re using a third-party payment processor and receive an invoice for GivingFuel platform fees, or you use any optional paid features, your monthly invoices must be paid with a credit card. At this time, ACH (bank account) payments aren’t supported for these charges.
If you’re using Webconnex Payments, platform and credit card processing fees are automatically deducted before payouts are deposited into your bank account. While you’re not paying invoices directly via ACH, this setup effectively allows fees to be covered through your bank account.
Why do I have an invoice under $5 that keeps forwarding?
Why do I have an invoice under $5 that keeps forwarding?
In GivingFuel, invoices with a total under $2 are not processed right away. Instead, these small amounts are forwarded and added to your next invoice each month. Once your total outstanding balance exceeds $2, the card on file will be charged.