In GivingFuel, organizations can choose to send their donors confirmation emails when they submit their first-time donation. In addition, organizations can send their donors confirmation emails each time a donor's recurring donation is successfully processed or declined.
Your organization can customize these emails to personally thank your donors and highlight important information. Your organization can also use our BCC feature to receive a confirmation email each time someone donates to your page.
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Add and Customize Confirmation Emails
Use Confirmation Emails to send your donors a personalized confirmation email every time they submit their first-time donation.
Pro Tip: You can automatically insert the donor’s first and last name into your confirmation emails using the tags #firstname and #lastname.
Go to the Pages tab from the top main menu, and click View All Pages
Click the pencil icon under the page you want to edit
Go to the Emails tab, and select Confirmation
Toggle the Send a confirmation email after donation button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your donors see
From name: the from name that your donors see
Reply to email: the email that will receive any replies that your donors send in response to the email
BCC email: an email that receives a copy of the confirmation email
Select the Copy Confirmation Page to Email checkbox if you would like to copy all information in the confirmation page to the confirmation email
If you would like to create a custom message, use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time a donor submits their first-time donation. You can add multiple emails to receive these email notifications by separating each email by a comma.
Add and Customize Recurring Donation Processed Emails
Add a Recurring Donation Processed email to send a personalized confirmation email to your donors every time their recurring donation is processed.
Pro Tip: You can automatically insert the donor’s first and last name into your recurring donation processed emails using the tags #firstname and #lastname.
Go to the Pages tab from the top main menu, and click View All Pages
Click the pencil icon under the page you want to edit
Go to the Emails tab, and select Recurring Donation Processed
Toggle the Enable recurring donation processed email button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your donors see
From name: the from name that your donors see
Reply to email: the email that will receive any replies that your donors send in response to the email
BCC email: an email that receives a copy of the recurring donation processed email
Use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email each time a donor's recurring donation is processed. You can add multiple emails to receive these email notifications by separating each email by a comma.
Add and Customize Recurring Donation Declined Emails
Add a Recurring Donation Declined email to send a personalized confirmation email to your donors every time their recurring donation is declined.
Pro Tip: You can automatically insert the donor’s first and last name into your recurring donation declined emails using the tags #firstname and #lastname.
Go to the Pages tab from the top main menu, and click View All Pages
Click the pencil icon under the page you want to edit
Go to the Emails tab, and select Recurring Donation Declined
Toggle the Enable recurring donation declined email button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your donors see
From name: the from name that your donors see
Reply to email: the email that will receive any replies that your donors send in response to the email
BCC email: an email that receives a copy of the recurring donation declined email
Use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email each time a donor's recurring donation is declined. You can add multiple emails to receive these email notifications by separating each email by a comma.
FAQs
Can I Add the Donor's Name and Other Personalization Tags to the Confirmation Emails?
Can I Add the Donor's Name and Other Personalization Tags to the Confirmation Emails?
Users can populate the donor's first and last name in the confirmation email with the tags #firstname #lastname. These tags work on the confirmation email, recurring donation processed email, and recurring donation declined email.
Can I add the Current Date to the Confirmation Emails?
Can I add the Current Date to the Confirmation Emails?
Right now, the current date cannot be populated to confirmation emails
What is the Different Between the Reply To Email and the BCC Email?
What is the Different Between the Reply To Email and the BCC Email?
If a donor replies to their confirmation, their response will go to the email address listed in the Reply To email field.
Any email addresses listed in the BCC Email field will receive a copy of the confirmation each time the donor receives a confirmation. The donors will not see or reply to the BCC email it is simply Blind Carbon Copied on donation confirmation emails. This is an optional field, and users can add multiple BCC emails if desired.
How can I test how the confirmation email looks?
How can I test how the confirmation email looks?
We recommend using the Preview mode to test how your confirmation email will appear to your donors. To test using the preview mode, click the Preview button in the top right corner of your GivingFuel Edit page.
The Preview mode launches a test page in a new tab, and doesn't store any data or process any real donations. For this reason, it is a great way to test the visual experience of your page.
What email is used as the default Reply-To email on my confirmation emails?
What email is used as the default Reply-To email on my confirmation emails?
The organization email configured for your account is added as the default Reply-To email address on confirmation emails. You can update the Reply-To email for individual confirmation emails at any time. If you want to change the default Reply-To email, update your organization's email address.
Here's how to update your organization email address:
Hover your mouse over the Gear icon in the upper-right-hand corner of your account
Select Organization Details from the dropdown menu
Click the Edit Settings button
Edit the email in the Email field
Click the Save button
How can I help prevent confirmation emails from going to a donor's spam folder?
How can I help prevent confirmation emails from going to a donor's spam folder?
While no email provider can guarantee inbox placement, you can improve deliverability by following these best practices:
Keep your subject line simple. Avoid using emojis, excessive punctuation (such as multiple exclamation points), or all capital letters, as these can increase the likelihood of emails being filtered as spam
Keep the email content clean and concise. Avoid excessive use of bold text, colored fonts, large images, or multiple links, which can trigger spam filters
Include your organization name. Make it clear who the email is from. This helps recipients recognize the message and may encourage them to trust it
Ask donors to check their spam or junk folder. If they find the confirmation email there, they can mark it as Not Spam or add your sending address to their contacts to help ensure future emails are delivered to their inbox
Note: Inbox placement is ultimately determined by the recipient's email provider and account settings. Even when you follow email deliverability best practices, factors such as the recipient's spam filters, personal email settings, and previous interactions with your emails can affect where your message is delivered. If a recipient reports that your emails are going to spam, ask them to add your sending address to their contacts or safe sender list. Personal spam reports or blocks applied by the recipient can't be reversed from your side.
Why am I seeing the error "Page Save Error: Form: Settings Size Limit is 65535"?
Why am I seeing the error "Page Save Error: Form: Settings Size Limit is 65535"?
This error means the combined content of your confirmation page and confirmation emails has exceeded the maximum size limit of 64 KB (65,535 bytes).
The 64 KB limit applies to all of the following:
Confirmation page
Confirmation email
Recurring Donation Processed email
Recurring Donation Declined email
If the total content across these areas exceeds the limit, you'll see an error message when you try to save your changes. To resolve the error, reduce the amount of content by removing unnecessary text, HTML, images, or formatting until the total size is below the 64 KB limit.
Note: Copying and pasting content from another application can introduce hidden HTML and formatting that increases the size of your confirmation content. If you're copying text from another platform, we recommend running it through an HTML stripper or pasting it as plain text before adding this text to GivingFuel. This can help reduce the overall content size and prevent size limit errors.