Once you have added a new payment processor to your GivingFuel account, this article will walk through how to change your existing GivingFuel pages to the new payment processor.

Note: To switch your GivingFuel pages to a new payment processor, the payment processor must be added to your account. Click here to learn how to add a Webconnex Payments processor to your account. Click here to learn how to add a custom payment processor to your account.

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Switch the Payment Processor

From the top main menu, go the the Pages tab, and select View All Pages
Click the pencil icon under the page you want to switch
From the menu bar, hover over the Settings tab, and select Payment Methods

Click the trash can icon next to the payment processor you want to delete
Type delete to confirm that you would like to delete this payment processor from the page
Click Add Payment Method, and select the payment processor you would like to add
Click Save
Click Publish in the top right-hand corner to switch the payment processor

Warning: To begin processing through the new payment processor, you must select Publish in the top right-hand corner. The page must be published to a payment processor before the processor can be switched.

FAQs

Will switching the payment processor disrupt my page?

No, switching the payment processor won't disrupt your page or your donors' experience. When you hit publish, it will seamlessly update the live page. You won't see any interruption in processing due to this change as long as your new processor is properly verified.

What will happen to my recurring donations when I switch to a new payment processor?

Any recurring donations that previously took place on the old processor will begin to process on the new processor once the switch is made. These recurring donations should process as expected as long as the two payment processors have similar requirements within your payment processor accounts.

Why am I receiving the error "Failed to add payment method?"

You are likely receiving this error because your page is already connected to a credit card processor or an ACH processor. GivingFuel only allows users to add 1 credit card processor, and 1 ACH processor. To add the new processor, we recommend first deleting your credit card or ACH processor, and then adding the new processor to the page.

How many payment processors can be attached to 1 GivingFuel page?

A GivingFuel page can be connected to 1 credit card processor, and 1 ACH processor. If your organization would like to add more than one payment processor, we recommend creating multiple GivingFuel pages, and adding a different payment processor to each of these pages.

If I delete a payment processor from a page, can I still issue refunds for past donations?

Yes, you can still issue refunds for past donations if a payment processor is deleted from the page. Our system will issue these refunds through the former processor.

What happens when I switch the payment processor on a page?

When you switch the payment processor on a page, all new transactions are processed through the new payment processor. Previous transactions remain associated with the original payment processor that processed them.

After switching to a new processor, the original payment processor will remain connected to your GivingFuel account unless it is deleted by a user. This ensures you can continue to view past payment processor data and issue refunds.

How do I delete my payment processor from my GivingFuel account?

To delete a payment processor from your GivingFuel account:

Hover your mouse over the Gear icon in the upper-right-hand corner of your account
Select Payment Processors from the dropdown
Select the trash can icon under the payment processor you want to delete
Type delete to confirm you want to delete the processor
Click Delete Payment Processor

Note: You can only delete a payment processor if it isn't being used by any published pages, including archived pages. If the processor is connected to any page, switch those pages to a different payment processor before deleting it.

Warning: We recommend not deleting a payment processor after it has processed payments. Once a processor is deleted, you can no longer issue refunds for those transactions from within GivingFuel. Instead, you'll need to sign in to your payment processor's account to issue refunds.

Why can't I delete my payment processor?

You can only delete a payment processor if no published pages are using it. If one or more published pages are connected to the processor, you'll need to switch those pages to a different payment processor before you can delete it.

Note: Archived pages still count. If an archived page is using the payment processor, you'll need to update this page to use a different processor before you can delete the processor.

Warning: We recommend not deleting a payment processor after you've processed payments through it. Once a payment processor is deleted from GivingFuel, you can no longer issue refunds for orders processed through that processor from within GivingFuel.

Although the payment processor itself is not deleted, you'll need to sign in directly to your payment processor's account to issue refunds. Deleted payment processors will also not appear in your reporting, so it may be more difficult to view certain payment processor data.

Switch Your Pages to a New Payment Processor