Keyword Auto-Responders make it easy to instantly share important information with your donors. By setting up specific keywords, you can provide quick, consistent answers to common questions about your organization.
For example, you might ask donors to text the word “mission” to automatically receive a reply with your organization's mission statement. It’s a simple, efficient way to keep everyone informed while saving time for your team.
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Set Up Keywords
From the Pages screen, click Text Messaging from the top menu bar
Click Keywords on the left-hand side of the screen
Click Create Keyword
Enter the Keyword that your donors can text in to your number
Enter the Response Message you'd like to auto-send back to the person after they text the keyword
Enter the Hint for your keyword
FAQs
Can I create multiple text message keywords?
Can I create multiple text message keywords?
Yes, you can create multiple SMS text message keywords.
If someone replies to a text message I send, can I reply back?
If someone replies to a text message I send, can I reply back?
Right now, the SMS feature supports one-way broadcast messaging to your donors, along with keyword-based replies. We recommend setting up keyword replies to answer common questions that your donors may have. The ability to reply to text messages in conversation format may be considered for future updates.
If someone texts us without using a keyword, is there a standard message that would be sent to them?
If someone texts us without using a keyword, is there a standard message that would be sent to them?
If a text is sent without a keyword, the recipient will see the message, "We're sorry. This number does not receive text message replies. Please reach out via the contact information provided in your original confirmation email."