The Donations tab lets you see a recent overview of your giving activity without pulling an export. You can view donations across all your pages, narrow the list to a specific page, or filter by status, giving you a lot of flexibility in how you review your data. This article covers how to use the Donations tab and how to view the details of a specific donation.

Pro Tip: If you need a complete history of your order history, we recommend running the Donations Report instead. The Donations tab is best for reviewing a specific donation or your recent activity at a glance.

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View All Donations

Click Donations in the top menu bar to open the tab. By default, you'll see the Recent view, which lists the donations processed on your GivingFuel account.

Pro Tip: Use the search bar to find a specific donation. You can search by the billing name, billing email, donation ID, order number, and order reference.

Note: You can filter your donations by status, transaction type, page, or date to narrow your search. You can apply multiple filters at once.

You can also toggle on Only Show First-Time Donors to limit the list to first-time donations. This shows one-time donations and the first donation in a recurring donation, but hides every subsequent donation in that recurring donation. This toggle does not filter out donors who submit multiple one-time donations with the same billing email. All one-time donations will appear with this toggle.

Each donation in the list shows:

Name: Shows the billing name associated with the donation
Address: Appears directly under the donor's name and shows the billing address associated with the donation. For US addresses, you'll see the city and state. For international addresses, you'll see the city, region/province/state (if applicable), and country abbreviation
Amount: Shows the total transaction amount, including the donation and any merchandise or additional options
Payment Method: Shows whether the donation was paid by card, ACH, or offline
Page: Shows the page where the donation originated
Fund: Shows the fund the donation was applied to, if you're using the fund tracking or Search and Support features
Status: Shows the transaction status for the donation. Click here to learn more about the donation statuses available in GivingFuel
Date: Shows the date and time the transaction was initiated
Eye icon: Opens the donation so you can view its details

Note: If a donation is part of a recurring donation, a recurring icon appears next to the amount.

View Declined, Recurring, Upcoming, and Expiring Donations

Beyond the Recent view, you can filter to specific types of donations. Use the available views to quickly find declined donations, recurring donations, upcoming donations, or recurring donations with a card that's about to expire.

Declined

In GivingFuel, the Declined view shows any donations that failed to process on your pages. Use this view to spot donors who may need to update their payment information.

Pro Tip: You can filter your declined donations by type, page, or date to narrow your search. You can apply multiple filters at once. You can also toggle on Only Show First-Time Donors to limit the list to first-time donations.

Use the search bar to find a specific donation.

Each donation in the list shows:

Name: Shows the billing name associated with the donation
Address: Appears directly under the donor's name and shows the billing address associated with the donation. For US addresses, you'll see the city and state. For international addresses, you'll see the city, region/province/state (if applicable), and country abbreviation
Amount: Shows the total transaction amount, including the donation and any merchandise or additional options
Payment Method: Shows whether the donation was attempted by card, ACH, or offline
Page: Shows the page where the donation originated
Fund: Shows the fund the donation was applied to, if you're using the fund tracking or Search and Support features
Status: Shows why the donation did not process, such as a decline or a gateway error
Date: Shows the date and time of the attempted donation
Eye icon: Opens the donation so you can view its details

Recurring

In GivingFuel, the Recurring view shows your active and inactive recurring donations. Use this view to review a recurring donor's giving schedule, check how much they've given over time, or see when their next donation is scheduled.

Pro Tip: You can filter your recurring donations by status, page, or date to narrow your search. You can apply multiple filters at once.

You can also use the search bar to find a specific recurring donation.

Each recurring donation in the list shows:

Name: Shows the billing name associated with the recurring donation
Address: Appears directly under the donor's name and shows the billing address associated with the donation. For US addresses, you'll see the city and state. For international addresses, you'll see the city, region/province/state (if applicable), and country abbreviation
Amount: Shows the amount of the recurring donation
Page: Shows the page where the recurring donation processes
Fund: Shows the fund the donation was applied to, if you're using the fund tracking or Search and Support features
Interval: Shows the date the donation processes and how often it processes, such as weekly, bi-weekly, monthly, quarterly, or annually
Donations: Shows the number of donations that have processed for this recurring series
Lifetime Giving: Shows the total amount given through this recurring donation
Next/Last Donation: Shows the date the next recurring donation is scheduled to process. If the recurring donation is inactive, INACTIVE appears along with the date the last donation processed
Eye and Pencil icons: Opens the recurring donation so you can view or edit it

Upcoming

In GivingFuel, the Upcoming view shows upcoming recurring donations. This view gives you a quick look at your recurring donations and view what donations are scheduled to next process.

Pro Tip: You can filter your upcoming donations by page or date to narrow your search. You can apply multiple filters at once.

You can also use the search bar to find a specific donation.

Each upcoming donation in the list shows:

Name: Shows the billing name associated with the recurring donation
Address: Appears directly under the donor's name and shows the billing address associated with the donation. For US addresses, you'll see the city and state. For international addresses, you'll see the city, region/province/state (if applicable), and country abbreviation
Amount: Shows the recurring donation amount
Page: Shows the page where the recurring donation originated
Fund: Shows the fund the donation was applied to, if you're using the fund tracking or Search and Support features
Interval: Shows the date the donation processes and how often it processes, such as weekly, bi-weekly, monthly, quarterly, or annually
Donations: Shows the number of donations that have processed for this recurring series
Lifetime Giving: Shows the total amount given through this recurring donation
Next/Last Donation: Shows the date the next donation is scheduled to process
Eye and Pencil icons: Opens the recurring donation so you can view or edit it

Expiring

In GivingFuel, the Expiring view shows recurring donations with credit cards expiring within the current month and the following two months. For example, when viewing the dashboard in July, recurring donations with cards expiring in July, August, and September of the current year will appear. Use this view to reach out to donors before a missed payment interrupts their giving.

Pro Tip: If you use Webconnex Payments, most expiring cards are updated automatically through our Auto Card Updater at no additional cost. If a donor receives a replacement card with the same card number but a new expiration date, Webconnex Payments updates the expiration date automatically so recurring donations continue without interruption. This feature is available exclusively with Webconnex Payments.

Each expiring donation in the list shows:

Name: Shows the billing name associated with the recurring donation
Address: Appears directly under the donor's name and shows the billing address associated with the donation. For US addresses, you'll see the city and state. For international addresses, you'll see the city, region/province/state (if applicable), and country abbreviation
Amount: Shows the amount of the recurring donation
Page: Shows the page where the recurring donation originated
Fund: Shows the fund the donation was applied to, if you're using the fund tracking or Search and Support features
Interval: Shows the date the donation processes and how often it processes, such as weekly, bi-weekly, monthly, quarterly, or annually
Donations: Shows the number of donations that have processed for this recurring series
Lifetime Giving: Shows the total amount given through this recurring donation
Next/Last Donation: Shows the date the next donation is scheduled to process
Eye and Pencil icons: Opens the recurring donation so you can view or edit it

View a Specific Donation

To view the full details of a single donation, locate it in your list and click the eye icon to open it. Once you view a specific donation, you can view various details about it.

Overview

From the Overview section, you can view basic details about the donation. This section includes:

Name: Shows the billing name associated with the donation. If you hover over the name, you can see the email and phone number associated with the contact and click View Contact to view this person's contact profile
Status: Shows the donation status. Click here to learn more about donation statuses available in GivingFuel
Donation Type: Shows whether the donation is a one-time or recurring donation
Date: Shows the date and time of the donation
Amount: Shows the donation amount
Page: Shows the page where the donation originated
Fund: Shows the fund the donation was applied to, if applicable

Note: For recurring donations, a recurring indicator appears directly below the amount, along with the interval at which the donation processes.

Pro Tip: If the donation is part of a recurring donation, click View Recurring Settings to see the full details of that recurring donation. This includes the donation, recurring donation interval, the number of donation that have processed, the date the recurring donation started, the most recent donation on this recurring donation, and the lifetime giving total for this recurring donation.

Details

The Details section gives you a more complete view of the donation and how it was processed. This section includes:

Payment Type: Shows whether the payment was processed online or offline
Payment Method: Shows how the donor paid. For card payments, this includes the card type, last four digits, expiration date, and billing name
Source: Identifies where the donation originated
Order Number: Shows the order number associated with the donation
Billing Address: Shows the billing address provided for the donation
Tax-Deductible Value: Shows the portion of the donation that is tax deductible

Click Show Gateway Details to view additional information about how an online payment was processed. This section includes:

Payment processor reference ID: Shows the payment processor that processed the transaction
Payment reference ID (if applicable): Displays the reference ID associated with the payment
Gateway message: Shows the gateway message. For declined payments, this displays the error message returned by the payment processor
User message (if applicable): Shows a more descriptive explanation of a payment error to help you understand why the transaction was declined
IP address: Shows the IP address associated with the person who placed the order
Settlement date: Shows when the transaction was settled
Risk score: Displays the risk score assigned with the transaction
IP risk score: Displays the risk score associated with the IP address where the transaction originated

Additional Information

On first-time donations, if you collect any additional information at the donation level, those fields appear in the Additional Information section. This can include optional merchandise, a donor name, a phone number, or any other field you've added to your page.

Pro Tip: This section shows the current selections associated with the donation rather than its historical selections. If you edit the donation later, this section reflects the updated values.

Notes

The Notes section displays any notes your admins added to the donation.

To add a note:

In the Notes section, click Add Note
Add your note
Click Save Note

Additional Actions

From the top of the donation screen, the actions available depend on whether the donation is one-time or recurring.

For one-time donations, you can:

Edit the donation
View the receipt
Print the donation
Refund the donation or update the status

For recurring donations, you can:

Edit the recurring donation settings
View recurring settings
Print the donation
Refund the donation or update the status

FAQs

Why don't I see the option to refund my ACH donations?

If you use a custom payment processor, ACH refunds cannot be processed directly through GivingFuel. You’ll need to issue the refund through your payment processor first, then update the donation status in GivingFuel to reflect the refund. Click here to learn more.

Pro Tip: If you use our in-house payment processor, Webconnex Payments, you can refund ACH donations directly through GivingFuel.

Use the Donations Tab to View and Manage Your Donations