Issue A Refund
Hannah avatar
Written by Hannah
Updated over a week ago

To issue a refund, select Contacts from your main menu. 

Note: For ACH donations, the refund button will not show up, only the option to update the status. All ACH donation will need to be refunded outside our system and then can update the status to voided on the backend.

Select Details on the donation you'd like to refund. 

Select refund donation. 

Note: This will open a pop-up, it won't automatically refund the payment. 

Select to issue the refund. You can input admin notes in the text field.

 If successful, the refund status will read 'Voided' on the donation order, within the Contact details. 

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