To issue a refund, select Contacts from your main menu.
Note: For ACH donations, the refund button will not show up, only the option to update the status. All ACH donation will need to be refunded outside our system and then can update the status to voided on the backend.
Select Details on the donation you'd like to refund.
Select refund donation.
Note: This will open a pop-up, it won't automatically refund the payment.