Offline payments are a great way to allow donors to give via cash or check. Individuals who donate via offline payments in GivingFuel will receive instructions on where to mail or give their donation and they will also be issued Year-End Statements for all offline donations that are marked as Completed in GivingFuel.
When the offline payment option is selected, the donation is given the status of Pending Offline. Once you receive the actual payment, you will go and mark the offline donation as Completed, indicating you received it. Donations will not appear on year-end statements until they are given the status of Completed.
To learn how to mark offline donations as Completed, click here.
Jump To...
Enable Offline Payments
NOTE: Offline payments is only available on the GivingFuel Pro and GivingFuel Enterprise plans.
Go to the Pages tab from the top main menu, and click View All Pages
Click the pencil icon under the page you want to edit
Scroll down to the Billing Information section, and click the Pencil icon on the Payment Method field
Toggle Allow Offline Payment to On
Customize the Offline Label if desired, and add Offline Instructions for your donors (such as where to mail cash or check to, who to make the check out to, and deadlines)
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Tip: If you would like to learn more about how users can manually enter offline donations that your donors give, click here.
Donor Experience
When offline donations are enabled, donors will see the option to donate via credit card or offline payments. They will see the Offline Label and Offline Instructions there (if you added these).
FAQs
How Can I Add An Offline Payment on a Peer to Peer Fundraising Page?
To learn how to add an offline payment on a peer to peer fundraising page, click here.
Why can't I see a donor's offline donation contributing towards my total in analytics and in the Pages tab?
In GivingFuel, offline payments only contribute towards the analytics once the status has been changed to completed. Any Pending Offline payments will not contribute to the totals. To update an offline donation status as Completed, click here.
When does a donation appear in donors' Year End Statements?
A donation will appear in donors' Year-End Statements once the donation has been marked as Completed, indicating you received the actual payment. Any Pending Offline donations will not appear on their Year-End Statement. To learn how to mark offline donations as received, click here.