Webconnex Payments is our preferred payment processor.
To offer you the best pricing, support, and features, we provide our in-house payment processor called Webconnex Payments. Webconnex Payments offers pricing of 2.9% + $0.30 per transaction for all credit cards.
Our team provides support for all Webconnex Payment related questions, which keeps your payment processing experience smooth and seamless. When using Webconnex Payments, you will not incur the additional 1% customer payment processor fee since it is our in-house default and preferred provider. We cannot offer the same level of technical support and service with other processors. Webconnex Payments currently offers processing in both USD and CAD.
However, if your organization would prefer to use a custom payment processor, this article will walk through pricing and instructions for how to do so.
Jump To...
How to Add a Custom Payment Processor
Note: When using a custom payment processor, all transactions are subject to an additional 1% fee on top of any other GivingFuel fees and your payment processor fees. We recommend using Webconnex Payments. If you would like to add Webconnex Payments, click here.
From the top menu bar, hover over the Gear icon in the right-hand corner, and select Payment Processors
Click Add Payment Processor
In the Payment Processor field, select either Credit Card to add a credit card processor, or ACH (GivingFuel Only) to add an ACH processor
If you select ACH (GivingFuel Only), click the Use ACH button in the right-hand corner to verify that your account is enabled for ACH
In the Provider field, select the payment processor you would like
Fill out the required information, and select Save when your information has been filled out correctly
Warning: To add a custom payment processor to your GivingFuel account, you must first go directly to the payment processor and create a payment processor with them.
We strongly recommend checking all of your account information to ensure that your payment processor information is correct. This is important for ensuring that your funds can process as expected. If you have any questions about the fields GivingFuel is asking about, we recommend reaching out to the payment processor's customer support team, and they will be able to best assist.
Compatible Payment Processors
GivingFuel is compatible with the following payment processors and are subject to a 1% additional fee. Each payment provider may have varying compatibility for certain currencies and may have rules, prohibited uses, and funding constraints.
FAQs
Can I Accept Paypal Payments if I Use a Paypal Payflow Pro Gateway?
No, your organization cannot accept Paypal Payments on GivingFuel, even if using a Paypal Payflow Pro gateway. We don't integrate with Paypal or have their payment options on our pages. Payflow, while owned by Paypal, functions in the same capacity as any other custom gateway.