Custom Domains allow you to use your unique domain in your donation page URLs! This helps keep your brand visible to your customers, improves SEO, and better tracks conversions accurately on your marketing platforms of choice (Facebook, Google, etc.).
When you set up a custom domain, you can replace givingfuel.com with your own custom domain name. Your donation pages on GivingFuel utilize a subdomain that you choose, and you'll be able to manage your own subdomain to GivingFuel. Common examples for subdomains people choose are donate, give, or secure. You can choose any subdomain associated with your name that you want.
Instead of accountname.givingfuel.com/donationpagename
Use your own domain like register.mydomain.com/donationpagename
Pro Tip: Adding a custom domain requires you (the admin) to make updates to the domain and it requires us (GivingFuel) to make updates to our platform as well.
Allow 1-2 business days for the custom domain to take effect from the initial purchase. It could be faster depending on how quickly you complete your tasks.
Customers must have an active product with a credit card on file before they can add a custom domain to the product.
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Pricing
$150 per domain per year, renewed annually unless a customer deletes the domain. These includes the SSL coverage on the domain and advanced protection from DDoS attacks.
Note: There can only be 1 unique domain per product. For this reason, custom domains are set up and paid for separately in GivingFuel, TicketSpice, RegFox, and RedPodium.
For example, if you would like to use a custom domain for GivingFuel and RegFox, your organization will set up each custom domain separately, and pay $150 for the GivingFuel custom domain, and $150 for the RegFox custom domain.
Add Custom Domain
From the Pages screen, hover over Extras in the top menu bar
Select Custom Domains from the dropdown
Click Add Domain
Click the product on which you want to add the custom domain
Enter your subdomain name
Click Save
Follow the on-screen instructions (if needed, refresh the page for next steps)
There will be instructions to add three records to your domain DNS to confirm you own the domain name and allow it to be used on the TicketSpice platform
You will need to add two TXT records and one CNAME record with the company that currently hosts/manages your domain name (e.g. GoDaddy, NetworkSolutions, NameCheap, etc.)
The name and values will be displayed. Please consult your domain provider if you need help adding these records. The process can vary.
After you've added the records to your DNS, an automated process will validate them. This process can take 24 hours
You will see a status of Validated for both records
Once validated our team is alerted. Within 1-2 business days we will update our system to re-route traffic to use the new URL.
Note: Once our team updates the system, you will be given instructions to re-publish any pages to use the new domain. Re-publishing is required for the new domain to take effect. Once a page is republished following the successful setup of the custom domain, the previous URL will take visitors to the new URL automatically.
Active domains will appear like this:
Edit or Delete Custom Domain
Pro Tip: To edit a custom domain, you must delete the domain.
From the Pages screen, hover over Extras in the top menu bar
Select Custom Domains from the dropdown
Click the trash can icon next to the custom domain you want to edit
Click the checkbox confirming that you understand that deleting the domain will permanently remove it from all pages it is associated with
Click Delete Domain
The domain will be in a pending state until permanently deleted.
FAQs
Why can't I see Custom Domains under the Extras tab?
If you aren't seeing Custom Domains under the Extras tab, it could because you don't have user permissions to access it. In which case, we would recommend reaching out to your account owner to add it or update your permissions.