As you filter through your donations, you will see the following status options:
Note: No donation, no matter the status, can be deleted out of the reporting center. However, you can filter them so they won't pull into your numbers / exports
Completed
The donation was successful. All is good. Yay!
Pending Offline
The donation was successful but cash or check payment is still owed. Once you've received payment, you can change this status to completed.
Pending
If a donation is pending, it means the card failed to run. The donation was submitted but not completed due to a transactional error. A donation will stay pending for up to 24 hours then go to Abandoned.
Note: To find the cause of the transactional error, check the transactional status.
Abandoned
This status will show if a donation has been pending for more than 72 hours. This means the transaction failed to complete and it is now abandoned. An abandoned donation will only pull into the donation report when filtering ALL. Otherwise, these will remain out of reports.
Note: This scenario is rare, but if you see this status, confirm the transaction has failed in your gateway account. If so, have the donor try again.
Canceled
This means you have canceled the donation. You can cancel and issue a refund or cancel without issuing a refund (depending on your policy).