This article walks through how to issue a refund for your donors' credit card donations.
NOTE: If you would like to issue a refund for an ACH donation, click here to learn how to do so.
Refund a Credit Card Donation
WARNING: Once a donation has been refunded, this action cannot be reversed.
From the top menu bar, click the Donations tab
Search for the donor's name or billing email in the search box
Select the eye icon next to donation you want to refund
Click the Refund Donation link on the right-hand side
Select the I understand that refunding this transaction cannot be undone checkbox, and add an administrative note if desired
Click Refund
