This article walks through how to issue a refund for your donors' credit card donations.
NOTE: If you would like to issue a refund for an ACH donation, click here to learn how to do so.
Jump To...
Refund a Credit Card Donation
WARNING: Once a donation has been refunded, this action cannot be reversed.
From the top menu bar, click the Donations tab
Search for the donor's name or billing email in the search box
Select the eye icon next to donation you want to refund
Click the Refund Donation link on the right-hand side
In the Options field, select to issue a full or partial refund
Select the I understand that refunding this transaction cannot be undone checkbox, and add an administrative note if desired
Click Refund
FAQs
Can I issue a partial refund on a donation that processed through a tester gateway?
No, partial refunds are not available on a tester gateway. Tester gateways can only process full refunds.
Why can't I see the option to issue a partial refund on a donation?
A common reason why users don't see the partial refund option is because the donation hasn't settled. Partial refunds are only available when a donation has settled. If a donation does not have a settlement date, we recommend waiting until the donation has settled, and then issuing a partial refund.
Here is how to check whether your donation has a settlement date.
On the donation itself, scroll to the Transaction Details section
Click Show Gateway Details
From this tab, view the Settlement Date field to confirm whether the donation has a settlement date.
