GivingFuel

Issue a refund back to your donor's credit card when they would like to cancel and reverse their contribution

Refund a Credit Card Donation

How to create and send year-end statements to your donors summarizing their donations to your organization for a given year.

Cancel, inactivate, or end a donor's recurring donation

Change the status of an ACH donation to voided or declined if an ACH donation fails or a donor would like a refund

Increase or decrease a donor's recurring donation, update the credit card information, or change the donation's donation date and frequency

If someone donates via cash or check to your organization, can mark their donation as received or void their cash or check donation

How to manually add an offline, credit card, or ACH donation into GivingFuel on behalf of your donors

How your donors claim their account, log in, view past donations, edit recurring donations, and view year-end statements

Learn what different donation statuses mean in GivingFuel

Find out why your donation didn't complete successfully, and look up when any failed recurring donations will process next

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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