The Donor Account Center is a great feature that your donors can utilize to view and edit their donations on their own. This gives donors assurance and convenience when they donate to your organization, as they can view their previous donations and modify their recurring donations at any time.
In addition, your donors can use the Donor Account Center to download their tax-deductible year-end statements.
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Configure Your Donor Account Center
GivingFuel allows you to customize the account center design, email settings, support information, and the widget to best fit the needs of your organization.
To configure your Donor Account, Center, first go to the Extras tab from the top menu bar, and select Donor Account Center
Account Center Design
The Account Center Design section can be used to customize the design of your organization's account center.
Users can copy the link to your organization's account center on the Account Center URL section
Click Upload Image to upload a logo
Select the color circles or enter the desired hex code to customize your Background Color and Text Color
Customize the message in the Welcome Message text box
Toggle the Allow subscribers to unsubscribe from your email list to on if you would like to allow your donors to unsubscribe through the Account Center
Scroll down and click Save Changes when you have customized the design as you would like
Once saved, your customizations will appear in the Donor Account Center. The Welcome Message will appear on the initial page that donors see when they log into their account.
The logo will appear on all pages within the Donor Account Center on the top left-hand side, and customized background and text colors will appear throughout the Donor Account Center.
Email Settings
The Email Settings can be used to add and customize the Welcome Email message that your donors receive when they activate their Donor Account Center profile.
Scroll down to the Email Settings section
Edit the Email From Name on your Donor Account Center email as desired
Keep the Send a Welcome Email toggled on to enable this feature. Turn the toggle off if you would not like to send a welcome email when donors register for an account
Customize the email message in the text box
Adjust the email button text in the Welcome email button text field
Scroll down and click Save Changes when you have customized the email settings as you would like
Support
The Support section can be used to customize the contact details that appears at the bottom of each page in the Donor Account Center if your donors require assistance.
Scroll down to the Support section
Edit the support email to the correct email
Add a support phone if desired
Scroll down and click Save Changes when you have customized the support information as you would like
The support information will be added at the bottom of every page in the Donor Account Center.
Widget
The Widget Button Code can be used to create a button that links to the Donor Account Center so your donors can easily access this page if needed.
Scroll down to the Widget section
Copy the widget code, and use it to paste onto another page
Enable Donors to Create an Account on your GivingFuel Page
Go to the Pages tab in the top main menu, and click View All Pages
Click the pencil icon under the page for which you want to enable donors to create an account in the Donor Account Center
Go to the Settings tab, and select Donor Permissions
Toggle the Allow Donor to Create an Account button to Yes
Add dates to the Available From text box and Until text fields if you would like to restrict donors to create accounts between specific dates. If you leave these fields blank, donors will be allowed to create accounts at any date
In the Include Links to Create Accounts section, keep the two checkboxes marked if you would like to include the link to the Donor Account Center at the bottom of the receipt page and on email confirmations. Uncheck these checkboxes if you would like to hide these links
Customize the message on the receipt page and buttons as desired by editing the text in the text box
The Website Button Builder allows you to create a button to include on your website that donors can click to login to their account.
Select whether you'd like to have the button open the link in a new window or open in a pop-up over your website
Customize the text in the Button Text field as desired
Customize the button text color and button background color
Copy the code provided and add it to your website for easy access for your attendees
FAQs
How can my donors claim their account and use the Donor Account Center?
How can my donors claim their account and use the Donor Account Center?
Click here to learn how your donors can use the Donor Account Center.
Where can I find a link to the Donor Account Center?
Where can I find a link to the Donor Account Center?
Your organization can find a link to the Donor Account Center under the Extras tab. Here is how to find this link in GivingFuel.
From the Pages screen, go to the Extras tab in the top menu bar
Select Donor Account Center from the menu options
Copy the Account Center URL found at the top of the page
Pro Tip: When your organization sets up the Donor Account Center on a GivingFuel page, the organization can allow donors to see the link to the Donor Account Center on the confirmation page and confirmation email. This is a great way to give donors access to the Donor Account Center to view past donations, manage any recurring donations, and change their personal information.
Is there a way for my organization to receive a notification when a recurring donation has been edited or stopped by the donor?
Is there a way for my organization to receive a notification when a recurring donation has been edited or stopped by the donor?
At this time, organizations will not be notified when donors make updates to their recurring donations using the Donor Account Center.
If I initially enabled the Donor Account Center on my GivingFuel page and then decided to disable this feature, can donors still log in?
If I initially enabled the Donor Account Center on my GivingFuel page and then decided to disable this feature, can donors still log in?
Once your Donors have claimed their account on the live page, they will be able to return to the portal URL and view their donor information, even if you disable Donor Permissions on the form.
Can my donors save their billing information using the Donor Account Center?
Can my donors save their billing information using the Donor Account Center?
Yes, donors can use the Donor Account Center to save their billing information for future donations! Here is how to set up this feature.
From the Pages screen, click the pencil icon on the page you want to edit
Click the Header at the very top of your page
Toggle on Show Help Navigation
Check the Login checkbox to give donors the option to login to auto-fill information on the donation page
Check the Allow Customer to Use Saved Billing Information at Checkout checkbox to allow donors to use their saved billing information when they give
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
