On GivingFuel Pro and GivingFuel Enterprise, organizations can process donations in currencies other than USD or CAD. This is often needed for organizations who work with donors outside of the USA. Only certain payment processors allow for international currencies.
NOTE: Customers on GivingFuel Starter can only process in USD and CAD. To process transactions in currencies other than USD and CAD, organizations must upgrade to GivingFuel Pro or GivingFuel Enterprise.
NOTE: Each GivingFuel page can be set to one currency. If you have a need to process in multiple currencies, you'll simply want to copy your page and publish each one to the desired currency.
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Currencies Currently Supported by GivingFuel
The following are the currencies that are supported on a GivingFuel page.
USD: United States Dollar
CAD: Canadian Dollar
AUD: Australian Dollar
CHF: Swiss Franc
CNY: Chinese Yuan
EURO: European Union
GBP: British Pound
JPY: Japanese Yen
MXN: Mexican Peso
NZD: New Zealand Dollar
SGD: Singapore Dollar
BRL: Brazilian Real
NOK: Norwegian Krone
SEK: Swedish Krona
Choose an International Payment Processor
Webconnex Payments
Our in-house processor, Webconnex Payments can process payments either in USD or CAD. If you had a page setup in CAD and someone from the US made a purchase, Webconnex Payments would convert the payment from USD into CAD.
Stripe
For processing payments outside the US and Canada, a popular option is Stripe. Stripe supports over 100 different currencies. Review Stripe's compatible currencies and the supported GivingFuel currencies before publishing your GivingFuel page.
Adding an International Payment Processor
To process in international currencies, we recommend adding a new payment processor to your GivingFuel account. Here is how to do so.
From the top menu bar, hover over the Gear icon in the right-hand corner
Select Payment Processors from the dropdown
Click Add Payment Processor
In the Payment Processor field, select Credit Card
In the Provider field, select your payment provider (likely either Webconnex Payments or Stripe)
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict donors from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off
Webconnex Payments
If you are looking to add Webconnex Payments as your payment processor, click here for a detailed article walking through how to add and verify your new payment processor.
Stripe
If you choose to use Stripe as your international currency payment processor, here is how to complete the process of linking your Stripe account to GivingFuel.
Select which currency(ies) you intend to accept
Click Link Stripe Account
Login to Stripe and assure your Stripe account setup is complete
Set your page's currency + Go Live
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Settings tab, and select Basic Setup from the dropdown
Select your currency from the Currency dropdown
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
NOTE: The page's currency cannot be changed once it is Published.
When copying or creating a new page, you have the ability to select the currency upon page creation
FAQs
Can I change the currency of my page after the page has been published?
Can I change the currency of my page after the page has been published?
Once a page has been published, the currency is unable to be changed.
Can my page be converted to Spanish or any other language other than English?
Can my page be converted to Spanish or any other language other than English?
Yes, your GivingFuel page can be converted to Spanish. Here is how to convert your page into Spanish. If you would like to add the option to translate your page into other languages, please reach out to our team.
From the Pages screen, click the pencil icon on the page you want to translate
Save and Publish your page
View your published page
Add ?lang=es to the end of your URL
Copy and save your URL
