GivingFuel

Understand how payment processing works in GivingFuel and how it is different than some giving platforms

How credit card processing works with GivingFuel

Change your current GivingFuel pages to process through another payment processor

Switch Your Pages to a New Payment Processor

Allow your donors to give via electronic check and have the donations debited directly from their bank account

Accept ACH Donations

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Test + Go Live + Accept Donations

Know Your Customer (KYC) must be completed in order to verify you and/or your organization's identify in order to receive a payout

Organizations - Documents Needed to Complete Verification (KYC)

The Payout Report helps you to reconcile your bank deposits

Download a Webconnex Payments Payout Report

Learn what a chargeback is and what to do when and if you receive one

I received a chargeback - What do I do?

How to add Webconnex Payments to start accepting credit card, debit card and ACH transactions

Add a Webconnex Payments Processor to Your GivingFuel Account

View, edit, or change the bank account that receives payouts for your transactions

View or Update the Bank Account Linked to Your Webconnex Payments Account

Access and login to your Payments Portal and switch between your Webconnex Payments accounts if you have multiple payment processors set up

Log Into Your Webconnex Payments Account, Switch Accounts, and Update A Payment Processor's Name

Making sense of deposit amounts and how Rolling Balances work. Learn why your payout may contain Other Adjustments

Why doesn't my payout amount equal the transactions in the payout?

Choose whether donors see the page name or a custom static text on their credit card or bank statements

Customize What Appears on Donor's Bank Statements

Learn why pull sweeps happen, why money was debited from your bank account, and where to find the details in your payout reporting

Understand Pull Sweeps and Learn Why Funds Were Withdrawn From Your Bank Account

Webconnex Payments

How to add a custom payment processor such as NMI, Stripe, and Authorize.net

How to Add a Custom Third-Party Payment Processor

Custom Payment Processors

Test and preview the entire donation experience, including previews of confirmations, emails, exporting and reports

Test your Donation Page

Test + Go Live + Publish

Allow people with a billing address or phone numbers outside the US to donate and/or process payments in currencies other than USD

Process Payments in International Currencies

Payment Processor Overview + FAQs

GivingFuel Academy

Find answers and get help from Intercom Support and Community Experts

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