The Donor Account Center is a great feature your donors can use to view and edit their donations on their own. This gives donors assurance and convenience when they donate to your organization, as they can view their previous donations and modify their recurring donations at any time.
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Enable Donors to Create an Account on your GivingFuel Page
When the Donor Account Center is enabled, donors gain immediate access to manage their giving. A link to the Donor Account Center appears on the confirmation page and confirmation email, allowing donors to quickly view and update their recurring donations without needing additional support.
Display the Donor Account Center to Donors
From the top menu bar, click the pencil icon on the page you want to edit
Hover your mouse over the Settings tab in the top menu bar
Select Donor Permissions from the dropdown
Toggle the Allow Donor to Create an Account button to Yes
If desired, limit the dates when donors will see the option to create an account. If you leave the these fields blank, donors will be allowed to create accounts at any date. To restrict this, enter a specific date and time range
Select where to display the link to the Donor Account Center
Click the At the bottom of the receipt page checkbox to show donors the link to the Donor Account Center on the confirmation page. If desired, customize the message and the button text
Click the On email confirmations checkbox to show donors the link to the Donor Account Center on the confirmation email. If desired, customize the message and the button text
Create a Button to the Donor Account Center
The Website Button Builder lets you quickly create a button for your website that donors can click to log in to their account.
Scroll to the Website Button Builder section
Select whether you'd like to have the button open the link in a new window or open in a pop-up over your website
Customize the Button Text
Customize the Button Text Color and Button Background Color
Copy the HTML code that appears in the box on the right, and add this code to your website
Configure Your Donor Account Center
In GivingFuel, you have control over the look and feel of your Account Center. From customizing design settings to updating the email “from” name, you can tailor key elements to match your brand and provide a seamless experience for your donors. You can also personalize the support details that appear at the bottom of the Account Center, ensuring your donors always know how to reach you.
Getting Started
From the top menu bar of your account, hover over the Extras tab
Select Donor Account Center from the dropdown
Pro Tip: You can use the Account Center URL link to send the account center URL to your donors. Donors can sign up through this link.
Customize the Account Center Design
Customize the Account Center Design
The Account Center Design section can be used to customize the design of your organization's account center.
Scroll to the Account Center Design section
Select Upload Image to upload a logo to your account center. When this is added, GivingFuel will display this logo in the top left corner of your account center
Customize the Background Color and Text Color as desired by clicking the color circles and selecting the desired color, or manually adding a color hex you would like
Customize the Welcome Message that appears after donors log into the Account Center
Toggle the Unsubscribe button to Yes to allow your subscribers to unsubscribe from your email list
Scroll down and click Save Changes to save your Account Center settings
Customize the Email Settings
Customize the Email Settings
The Email Settings can be used to add and customize the email from name that will appear on all emails sent from the Account Center.
Scroll down to the Email Settings section
Edit the Email From Name as needed. This is the name that will appear as the sender on all emails sent from the Account Center
Customize the Support Information on the Account Center
Customize the Support Information on the Account Center
The Support section can be used to customize the contact details that appear at the bottom of each page in the Donor Account Center.
Scroll down to the Support section
Customize the Support Email for the Account Center. This will appear at the bottom of every page in the Account Center, and will be the reply-to email address for your ambassador payout emails and team summary emails
Add a Support Phone if desired
Scroll down and click Save Changes when you have customized the settings as you would like
Add a Widget that Links to the Account Center
Add a Widget that Links to the Account Center
The Widget Button Code can be used to create a button that links to the Donor Account Center so your donors can easily access this page if needed.
Scroll down to the Widget section
Copy the widget code, and use it to paste onto another page
FAQs
How can my donors claim their account and use the Donor Account Center?
How can my donors claim their account and use the Donor Account Center?
Click here to learn how your donors can use the Donor Account Center.
Where can I find a link to the Donor Account Center?
Where can I find a link to the Donor Account Center?
Your organization can find a link to the Donor Account Center under the Extras tab. Here is how to find this link in GivingFuel.
From the Pages screen, go to the Extras tab in the top menu bar
Select Donor Account Center from the menu options
Copy the Account Center URL found at the top of the page
Pro Tip: When your organization sets up the Donor Account Center on a GivingFuel page, the organization can allow donors to see the link to the Donor Account Center on the confirmation page and confirmation email. This is a great way to give donors access to the Donor Account Center to view past donations, manage any recurring donations, and change their personal information.
Is there a way for my organization to receive a notification when a recurring donation has been edited or stopped by the donor?
Is there a way for my organization to receive a notification when a recurring donation has been edited or stopped by the donor?
At this time, organizations will not be notified when donors make updates to their recurring donations using the Donor Account Center.
If I initially enabled the Donor Account Center on my GivingFuel page and then decided to disable this feature, can donors still log in?
If I initially enabled the Donor Account Center on my GivingFuel page and then decided to disable this feature, can donors still log in?
Once your Donors have the link to the Donor account Center, they will be able to return to the portal URL and view their donor information, even if you disable Donor Permissions on the form.
Can donors make a new donation from the Donor Account Center?
Can donors make a new donation from the Donor Account Center?
Right now, donors cannot make a new donation from the Donor Account Center. To begin a new donation, we recommend asking the donor to create a new donation from your organization's live donation page.