GivingFuel

Upload and update your contact list by bulk importing your contacts in a CSV file

Import Your Contacts into GivingFuel in Bulk

Maddy

Hannah

Lauren

Donations + Reports + Exports + Analytics

Issue a refund back to your donor's credit card when they would like to cancel and reverse their contribution

Refund a Credit Card Donation

How to create and send year-end statements to your donors summarizing their donations to your organization for a given year.

Create Year End Charitable Tax Statements

Cancel, inactivate, or end a donor's recurring donation

Stop a Recurring Donation

Issue a refund to a donor's bank or update a donation's status if a donor wants to cancel/adjust their donation or their ACH donation fails

Void and Update the Status of an ACH Donation

Increase or decrease a donor's recurring donation, update the credit card information, or change the donation's donation date and frequency

Edit a Recurring Donation

If someone donates via cash or check to your organization, can mark their donation as received or void their cash or check donation

Complete or Void an Offline Donation

How to manually add an offline, credit card, or ACH donation into GivingFuel on behalf of your donors

Enter a Donation for your Donors (Manual Entry)

How your donors claim their account, log in, view past donations, edit recurring donations, and view year-end statements

How Donors Can Manage their Donations Using the Donor Account Center (Donor Guide)

Learn what different donation statuses mean in GivingFuel

Donation and Transaction Statuses Explained

Find out why your donation didn't complete successfully, and look up when any failed recurring donations will process next

Look Up Why Your Donation Was Declined, Abandoned, Pending, or Received a Gateway Error

Import Transactions Into GivingFuel in Bulk

Import Your Donation History into GivingFuel, and Enter Multiple Offline Donations at Once

Managing Donations

How to pull a report of Donations, Recurring Donors, and Products Sold

Export a List of your Donors and Donations

Create and schedule a report to email to your inbox on a specific date or on a recurring interval, saving you and your team tons of time

Setup, schedule, edit and delete Memorized Reports

Exporting Data

Dashboard

Page Analytics Overview

Analytics + Report Summary

Get invaluable insights about donors from a trusted 3rd party to enrich your data with demographics, interests, buying trends, and more

3rd party data enrichment (Contact Insights)

Ashley

Contact Insights

GivingFuel Academy

Find answers and get help from Intercom Support and Community Experts

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